1. Privacy Policy

This privacy policy is complimentary to, and should be read and understood together with, the general terms and conditions of use of Frater Family Wines, all of its stakeholders, subsidiaries the subsidiaries of Frater Family Wines subsidiaries and respective holding companies, the subsidiaries of such holding companies, divisions and affiliates (“Frater Family Wines “)

2. The General Principals of our Privacy Policy

2.1 This privacy policy covers how we treat your personal information collected electronically when you use the Frater Family Wines website (the “Site”), register or apply online for any Frater Family Wines products or services, or when you contact Frater Family Wines electronically.

2.2 Frater Family Wines respects your privacy and your personal information and for this reason, we take care to protect your personal information and to keep it confidential.

2.3 When dealing with your personal information we apply the following –

2.3.1 Frater Family Wines will only disclose, collate, and process your personal information with your express written permission unless we are legally required to do so.

2.3.2 Frater Family Wines will not use your personal information for any other purpose, other than that which we disclosed to you, unless you give Frater Family Wines your express written permission to do so, or unless Frater Family Wines is permitted or required to do so by law.

2.3.3 By using the Site, registering or applying online for and Frater Family Wines products or services, or contacting Frater Family Wines electronically, you provide Frater Family Wines with your express written permission to share your personal information within Frater Family Wines , in the ordinary course of Frater Family Wines  business, including for purposes of providing you with the relevant products and services. You may revoke this consent in writing at any time.

3. What do we mean by Personal Information

Personal information refers to information that identifies or relates specifically to you, for example, your name, age and identity number or any other information you use to register for the website and all related information will also be regarded as personal information.

4. How we collect your Personal Information

Whenever you use the Site, complete and application form, contact Frater Family Wines electronically, or use one of the products, services, facilities, tools or utilities offered by Frater Family Wines on the Site, Frater Family Wines will collect your personal information.

5. Why we collect and use Personal Information

5.1 In order to make your use of the Site and the products, services, facilities, tools or utilities offered on the Site as informative and successful as possible, it is necessary for Frater Family Wines to find out exactly what you need and want. The following are some of the reasons (i.e. disclosed reasons) why Frater Family Wines would collect your personal information –

5.1.1 for Frater Family Wines to process your instructions or requests;

5.1.2 for Frater Family Wines to ensure that we meet your needs, Frater Family Wines may collect and analyse your personal information and combine all the information that we have about you for research and statistical purposes. We may also use your personal information to personalise and tailor our services to meet your needs.

5.1.3 one Frater Family Wines has collected and analysed your personal information, Frater Family Wines may send you promotional material or details which we thing may be of interest to you subject to applicable laws;

5.1.4 to conduct market research; and

5.1.5 to conduct academic research. This research is conducted to evaluate and improve Frater Family Wines products offerings. You are advised that information may be shared with third parties such as academics and researchers. All information collected for research purposes will be kept strictly confidential and all data will be depersonalised. No personal information will be made available to a third party without your written consent. If we publish the results of this research, you will not be identified by name.

5.2 Your privacy is important to us and we will therefore not sell, rent or provide your personal information to unauthorised third parties for their independent use, without your consent. If at any stage after you have given Frater Family Wines your consent, you no longer wish Frater Family Wines to use or share your personal information, you may at any stage withdraw your consent.

5.3 You accept that we may store your personal information outside on the region or country that you may submit or use it in.

6. Protection of your Personal Information

6.1 Frater Family Wines values the information that you choose to provide and will take reasonable steps to protect your personal information from loss, misuse or unauthorised alteration. The information Frater Family Wines has, concerning Frater Family Wines  clients, is stored in database that have build-in safeguard to ensure the privacy and confidentiality of that information.

6.2 When you use the products, services, facilities, tools or utilities provided by Frater Family Wines  on the Site, you may be given an access number, user name, password and/or personal identification number (“PIN”). You must always keep your user name, access card, password and/or PIN a secret and ensure that you do not disclose it to anyone.

7. Correction of Personal Information

If you ever want to update or correct any of your personal information help by Frater Family Wines , you can email us or you can phone our contact centre.

8. Personal Information held by or disclosed by you or Frater Family Wines to a third party

Because Frater Family Wines  is not responsible for any representations or information or warranties or content on any third party website (including third party websites linked to the Site, websites facilitated by us or websites that serve as social networks like Facebook or Twitter, Frater Family Wines  does not exercise control over the privacy policies of these third parties and you should refer to the privacy policy of these third parties to see how they protect your privacy.

9. Cookies

Frater Family Wines uses cookies. The word “Frater Family Wines ” refers to information that is sent from the Site to your hard drive, where it is saved. In this way, the next time you use the Site, Frater Family Wines will know who you are and that you have visited the Site before. We also collect information about how you use the website, your preferences and past browsing history.

10. Changes to this Privacy Policy

10.1 Frater Family Wines may amend this privacy policy from time to time. Frater Family Wines will give you notice of any material changes within a reasonable time, however we recommend that you familiarise yourself with this privacy policy regularly.

10.2 The current version of this privacy policy will govern the respective rights and obligations between you and Frater Family Wines each time that you access and use the Site.

11. Which laws apply to this Privacy Policy

This privacy policy is governed by the laws of the Republic of South Africa, and you consent to the jurisdiction of the South African courts in respect of any dispute which may arise out of or in connections with the formation, interpretation, substance, or application of this privacy policy.

Our Cookie Policy

This Site store and uses cookies

What are Cookies?

Cookies are text files that are transferred to your digital divide whenever you visit a website or app.

How are cookies used?

Cookies ‘remember’ information about you. The information helps Frater Family Wines to understand how our website users are utilising our services, assisting us in improving it. With it we can remember your preferences, previous website usage and browsing history, and keep this in mind when providing you with content. In so doing, we can bring you an enhanced experience and customised content and services. With cookies we are able to provide our advertisers with an ability to direct relevant advertisements to their audiences. We are able to track the responses to advertising.

How to turn cookies off/opt-out:

You are able to control advertising cookies and remove them through the tools on your web browser.

Chrome

1. Click the Customize and control Google Chrome menu botton in the upper right-hand corner of the browser bar.
2. Click “Settings”
3. Scroll down to the Privacy and security
4. Click “Site Settings”
5. Click “Cookies and site data”
6. In the Privacy and security section, click Content Settings.
7. Customise settings so as to block cookies.

Edge

1. Click the Settings and more button in the upper right-hand corner of the browser bar.
2. Click Settings.
3. Click Privacy & security.
4. In the Cookies section, turn on “Block third-party cookies” or add desired sites in “Block” section to block the cookies.

Internet Explorer 11

1. Click Tools or the gear icon in the upper right-hand corner of the top of the browser bar.
2. Select Internet Options.
3. Click Privacy tab and then the Advanced button on that tab.
4. Customise settings so as to reflect your preferences.

Firefox

1. Click the Open menu button in the upper right-hand corner of the browser bar.
2. Click Options.
3. Click Privacy & Security.
4. Customise settings so as to reflect your preferences.

Safari

1. Click Safari > Preferences.
2. Click on the Privacy tab.
3. In the “Cookies and website data” section, customise settings according to your preferences.

For help with your browser’s cookie settings, visit “Help” or “Support” section.

POPIA ACT

Dear Valued Customer

In terms of the Protection and Personal Information Act, 2013 (Act 4 of 2013), also called the POPI Act or POPIA, which comes into effect on 1 July 2021, Frater Family Wines needs its valued contacts consent to store and process their contact information.

We would like to assure you that Frater Family Wines treats your personal information with the utmost of privacy. We shall not share any of our contacts information with anyone. Should we intend using your information for any purpose other than for which it was collected, we will seek your consent.

However, for us to run our business effectively and to be able to communicate with our customers, we need to store and process member’s information, which may include: Initials, Surname, Address, Phone Numbers, and Email Addresses.

The new requirements of POPIA coming into effect on 1 July 2021, requires Frater Family Wines to obtain the consent of all our contacts that we my store the information we have of you as per above. (Name, email, etc.)

Should you have any objection to us storing your information, please click unsubscribe button below or on our mailer. We will then be compelled to remove your information from our mailing list.

If you’d wish to completely remove your details form our database. please send us an email to info@fraterfamilywines.co.za  and inform us accordingly, in writing. Please include your name, surname, address, and phone number. (Whichever is applicable)

Should we not hear from you by 10 July 2021, we will assume that you are happy with us maintaining your details in our mailing list and that your information is accurate.

We apologize for the nature of this message, but we have no other option than to ask you, our valued client, these kind of questions in order to ensure that we remain legally compliant.

Kind regards

Frater Family Wines  – John Robert Frater (Winemaker and Owner)